Description:
Individual contributor with experience designing and maintaining retail point of sale systems and support functions or similar. Process improvement and streamlining of support functions to ensure retail locations remain operational. Working independently, autonomy and decision making will be necessary but may require leader's advanced approval. Great deal of experience working in a service desk/escalations environment.
ROLES AND RESPONSIBILITIES
Participate in the planning and development of client systems technologies / services.
Continuously improves processes and works with internal and external business partners to streamline deployments and service requests
Conduct technical deep dives to assist with root cause analysis on major incidents
Participate in projects consisting of hardware and software deployments to multiple locations
Ensures adherence to software deployment procedures and processes
Intermediate experience with Windows operating systems and a deep knowledge of Powershell, registry, automation and patching
Handel service desk ticket escalations from Level 1 and 2
Consult and provide recommendations to management, based on cases elevated from service desk members and other engineers
Administration and support of Windows point of sale devices and accompanying hardware and software
Experience with hardware/software asset management
Required Skills:
Bachelor's degree in computer information systems or equivalent; May substitute education requirements with relevant work experience in a production Windows environment as a Systems Engineer/Admin
1+ years experience with scripting languages like Powershell and python for use in automation
1+ years with remote configuration management software such as BigFix/PDQ Deploy/SCCM
Excellent conceptual, organizational, analytical, and problem-solving skills
Familiarity with internet protocols, network firewalls, routing, switching, and VPN
Must be available to work after hours and weekends as needed.
Preferred Skills
Experience running projects from planning through production deployment
1+ years virtualization experience with VMware (ESXi 6.5 and later)
1+ years experience managing and maintaining an MDM/UEM environment consisting of Windows/iOS/Android Devices (VMware Workspace One UEM or Microsoft Intune Preferred)
1+ years designing/building/maintaining a windows imaging solution such as MDT/Windows Autopilot
Experience in c#/.Net
Experience in SQL or NoSQL database design/maintenance/implementation
Experience in Serverless technologies such as Azure Functions, AWS Lambda
Experience with monitoring tools such as ELK or New Relic
Experience with reporting tools such as PowerBI
Experience with threat and vulnerability management and remediation
Any relevant certifications a plus
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.