Summary
This position provides the first level of support to end users by handling service requests that have been reported by the end users or escalated by the global Help Desk. This role is responsible for the maintenance and support of the eMMA suite of products that consist of Sagitta, ImageRight, BenefitPoint, Concur, SaleForce, CSR24, Indio, Erlon, etc. We are looking for a results-oriented Help Desk Administrator to bring strong skills and experience to our diverse team.
This position will work closely with the entire eMMA support structure through the following tasks.
Essential Tasks
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