Eligibility Specialist
Baker Tilly
Job Info
Overview
Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Responsibilities
Responsibilities
- Professionally handle email inquiries from other team members and external contacts.
- Process daily correspondence queue for fulfillment.
- Process daily enrollments with carriers and other third parties.
- Negotiate with carriers and other third parties as necessary to resolve membership issues.
- Support data entry initiatives including daily tasks and project-related efforts.
- Perform timely resolution of contact center or other departmental tickets related to data entry and eligibility.
- Process inbound payments in a timely and organized manner.
- Handle inbound mail related to benefits administration for Baker Tilly Vantagen clients and their members.
- All other duties as assigned
Qualifications
Qualifications
- A successful candidate will have a Bachelor's Degree and 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields
- Proficiency with MS Office, specifically Excel, Outlook, and Word
- Excellent customer service and problem solving skills
- Exceptional organizational and communications abilities (written and oral)
- Ability to meet deadlines and manage the daily slate of work deliverables to completion
- Ability to take direction and perform well in small work groups/teams
- A valid driver's license is required for minimal travel using a personal vehicle
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