Director of Operations - Inside Sales
Humana

Job Info

---

Description

The Director of Operations - Inside Sales is responsible for accomplishing enterprise wide growth objectives through operational and technology transformation and by gaining a competitive edge in the marketplace by becoming industry leader through automation and efficiencies. The Director requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

Responsibilities

The Director of Operations - Inside Sales is responsible for setting the strategic direction for distribution as well as the objective & key results. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function. Support technical/operational procedures and processes, implement strategic plans, drive goals and objectives, and improve performance. Additional responsibilities include:

• Lead business transformation and growth, develop talent, and lead a fast-paced results-driven operation.
• Build an organization based on culture and engagement.
• Work closely with market operations and other sales channels involved in the bid process.
• Bring forth technology transformation and automation to drive competitive edge in the market place.
• Work horizontally and cross functionally to drive integration and enterprise value.
• Meet sales and growth goal through managing KPIs and member life time value and experience.

Required Qualifications

• Bachelor's Degree
• 5 or more years of consumer-focused performance-driven leadership experience
• 5 or more years of management experience leading large teams in a values-based culture
• Track record of building high-performing teams and achieving goals and success for a high-volume unit
• Prior experience coordinating sales operations activities with partners/vendors, including systems migrations
• Demonstrated ability to partner across functions to create win/win strategies is required
• Open leadership style; actively seeks out and supports collaborative thinking and problem solving
• Skill in driving results, thinking strategically, while passionately leading sales operations
• Extremely organized, disciplined, hands-on leader who is not afraid of digging into details when necessary
• Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Ability to travel 20 - 35% of the time, depending on location

Preferred Qualifications

• Call center leadership experience
• Experience with the healthcare insurance industry, with sales related experience

Additional Information

• This position can be performed remotely
• You must be able to obtain your active Health & Life Insurance Licenses as well as the AHIP certification within the first 90 days of employment

Scheduled Weekly Hours

40

This job has expired.