Director of HRIS (UKG/Kronos)
Mass General Brigham(PHS)

Somerville, Massachusetts

Posted in Health and Safety

Job Info

The Director of HRIS (UKG/Kronos) is responsible for overseeing UKG/Kronos strategy and operations for Mass General Brigham. The incumbent will be responsible for leading the work necessary to align the use of specific UKG/Kronos technologies with operations across all MGB's entities.


Supports the organization's strategic objectives and improves business operations by leveraging HR systems, data and reports. Leads a team of UKG/Kronos HRIS professionals and collaborates with functional teams throughout HR as well as colleagues in Payroll/Finance and MGB Digital (IS) to:
• Develop and Design Solutions
o Oversee the evaluation, design, configuration, implementation and testing of solutions that enhance operations.
o Refine the UKG/Kronos HRIS operating model to ensure support of the organization is effective and efficient, and that team members are set up for success.
o Establish policies governing security and accuracy of employee records and data in collaboration with other key stakeholders.
• Lead Team & Partner with Other Groups/Departments
o Lead the UKG/Kronos HRIS team to ensure that normal operations are running smoothly including: production support, implementations; upgrades and fixes, new development involving systems enhancements, documenting current business processes and systems requirements, designing future business processes and systems requirements; configuration, unit, systems and parallel testing; and creating and maintaining all related documentation.
o Promote a culture of accountability and transparency by working with the UKG/Kronos HRIS team to establish project management and communication protocols, with the goal of improving outcomes and ensuring internal customers are kept informed of progress.
o Develop and maintain strong working relationships and partner collaboratively with Payroll, Information Systems, HR Operations, Data & Analytics, People Analytics, Finance, and other groups/departments.
• Promote Adoption of UKG/Kronos Solutions
o Guide the UKG/Kronos HRIS team to develop and maintain solutions that provide intuitive user experiences.
o Communicate effectively with all stakeholder groups to create a shared understanding of the HRIS vision, strategy, priorities, and current status of operations and work in progress.
o Actively work with support teams in Payroll, MGB Digital and HR to ensure an effective support model for the UKG/Kronos systems.
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

• Bachelor's degree or additional relevant experience.
• A minimum of 7 years experience in HRIS/Payroll technology field.
• A minimum of 5 years experience in a managerial role.
• Prior experience overseeing teams supporting the similar current technology as noted above.
• Prior experience with large-scale UKG/Kronos implementations and upgrades required.


• Strong management and organizational skills with demonstrated experience measuring progress against goals and achieving stated outcomes.
• Strong interpersonal skills to effectively lead and communicate with cross functional teams.
• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization.
• Focused on continuous process improvement, while appreciating the implications of change on end users, as well internal teams.
• Ability to be agile and comfortable managing through shifting priorities and competing needs.
• Requires minimal direction from leadership and possesses the ability to learn quickly.
• Role model for defined HR behavioral and technical competencies.
• Excellent written and verbal communication skills.
• Strong problem solving and negotiation skills.
• Strong focus on ensuring a positive customer experience, and ensuring effective problem resolution when issues arise.
• Ability to structure project management for multiple, complex projects.
• Strong analytic and computer aptitude and skills inclusive of knowledge of relational databases.
• Highly motivated, creative, independent and capable of performing in a complex environment.


  • Direct oversight of UKG/Kronos HRIS staff members.

• Responsible for UKG/Kronos HRIS budget.


• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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