Posting Number::
Regular_0091424
Position Title::Director of End User Support
Classification Title:Director I
Min Salary:$62,988.68
Salary Type:Annual
FLSA:E = Exempt
Position Type::Staff
Position Summary::Rowan-Cabarrus Community College is looking for a Director of End User Support. This position is responsible for overseeing the efficient operation of the IT Helpdesk and supervising the IT technicians. This position plays a crucial role in providing technical support to faculty, staff, and students within the college community. The Director ensures the delivery of high-quality customer service and technical assistance, contributing to the seamless functioning of technology resources across the institution.
The Director of End User Support plays a pivotal role in ensuring the smooth functioning of technology resources and enhancing the overall user experience at Rowan-Cabarrus Community College. This position offers an exciting opportunity for a dynamic IT leader to contribute to the success of a vibrant educational institution.
Infrastructure & Computing Services
Work Hours::Directors within Information Services at Rowan-Cabarrus Community College typically adhere to standard business hours from 8:00 am to 5:00 pm, Monday through Friday. These hours ensure consistent availability during core operational times for the college community.Based at the North Campus in Salisbury, NC, this position will require weekly on-campus attendance to facilitate in-person collaboration, meetings, and support activities. Full-time on-campus presence may be necessary during designated reporting periods or blackout maintenance times to oversee critical operations, address emergent issues, and ensure seamless continuity of IT services.Flexibility may be required to accommodate occasional evening or weekend work, especially during major system upgrades, implementations, or in response to urgent technical incidents. However, efforts are made to balance these demands with appropriate scheduling and advance notice to support work-life balance for employees.
Posting Date::04/01/2024
Open Until Filled:Yes
Duty and Responsibility::
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