Director, Client Service Lead - Tampa & Miami
Slalom, LLC

Job Info

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Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what's possible-together.

Job Title:

Director

The Director (Client Service Leader) provides oversight, direction setting and opportunity identification for client accounts in the Tampa and Miami areas.

Responsibilities:

• Delivery Quality - oversight of all work being performed at the client.
• Financial Management - overseeing the profit and loss of the account, including the management of receivables.
• Sales Pipeline Management - generating sales opportunities for Slalom and responding to client RFP responses and service requests.
• Administration - ensuring the proper administrative controls are in place and adhered to on the account, including the management client charge codes, billing and internal administration.
• People Management - providing guidance, supervision and coaching to the team members assigned to the account.

Qualifications:

• Responsible for profitability of assigned local accounts (revenue and utilization goals)
• Identifies opportunities for growth/maturation of Slalom Offerings, and sets the direction for that growth
• Provides oversight and governance of all sold/managed engagements
• Drives business development with the proper information (creation of SOW), tools and subject matter expertise to sell engagements within the offering
• Develops and delivers best practices, delivery templates, POV papers
• Maintains awareness of industry best practices and business levers for a particular client list and understands how Slalom Practice Areas interact
• Oversees project delivery quality assurance
• Assigns tasks when resources are between projects
• Facilitates client satisfaction surveys (where applicable)
• Responsible for staffing and utilization of team
• Support Recruiting & onboarding of new employees

About Us

Slalom is a global consulting firm focused on strategy, technology, and business transformation. In 42 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 12,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For six years running and is regularly recognized by employees as a best place to work. Learn more at slalom.com.

We're focused on:

• Inclusion as a top priority. All of our employees should feel understood, included, connected, and safe.
• Committing to a diverse workforce at all levels and taking a broad view of diversity that incorporates gender, race and ethnicity, background, geography, thinking, working styles, and more.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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