Desktop Support Technician
The Judge Group Inc.

Job Info

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Location: Eagan, MN
Description: Our client is currently seeking a Desktop Support Technician

This job will have the following responsibilities:

• Prioritize incoming service requests to provide or restore business functionality within service level requirements.
• Load and configure specified software such as operating systems, productivity applications and specialty applications.
• Provide Level 3 support for hardware and system software. Such items include: physical & virtual desktop configuration , diagnostics and troubleshooting on laptops, thin clients, MiFi's and other portable devices, Citrix, VPN, Microsoft, and Okta. Knowledge of MAC iOS is preferred.
• Resolve the problems or transfer to appropriate support group for resolution. Document problem resolutions and request fulfillment notes in tracking system. (ServiceNow).
• Perform printer support for network-connected printers within the Desktop OS, multifunctional printing/copying devices and escalate critical performance issues to the appropriate support teams.
• Documenting resolution information in the Knowledge Base and Distributing new knowledge with team members.
• Document procedures and identify opportunities for continuous improvement.
• Perform maintenance, disposal (life cycle support) of PC workstation Hardware/Software/Peripherals.
• Perform asset-tracking information for each repair/request transaction.
• Assistance with asset audits, equipment shipments as needed.
• Assistance with equipment refresh process (laptop replacements).
• Collect unneeded workstation equipment and mobile assets for redeployment. participates in projects concerning corporate assets including cascading, moving and decommissioning equipment.
• Creating and delivering bi weekly reports to the Desktop Support/Convergence Manager.

Qualifications & Requirements:

• Meet onsite facilities access requirements, as this assignment will be onsite at our Eagan main campus location
• Associate/Technical degree in computer science or similar topic, or certifications relating to support areas and 4 years of experience providing desktop support services at a large corporate business, OR 6 years of experience in providing desktop support services at a large corporate business in lieu of a degree.
• Breadth of cross-environment understanding and experience.
• Good working knowledge of workstation hardware and software including operating systems, desktop applications and networking systems.
• Excellent customer service skills.
• Demonstrated ability to interpret and resolve problems in a timely manner.
• Demonstrated ability to learn new concepts quickly due to the rapidly deployed changes and to the complexity of the computing environment.
• May require study outside of normal business hours.
• Ability to lift heavy computer equipment (up to 50 pounds).
• Good verbal and written communication skills.
• Good time management and organization skills.
• Ability to travel (minimal 5%).
  

Contact: jgrannis@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.