Desktop support
The Judge Group Inc.

Santa Clara, California

Posted in IT


This job has expired.

Job Info


Location: Santa Clara, CA
Description:
Job Title: Desktop Support
Location: Santa Clara, CA 95051
Duration: 2+ Months contract with extension

Rate: $18-24/hr on W2

Job Description:
Working hours - 8 hours (8 AM to 5 PM)
Regular PC Services activity such as PC Repair and New PC Setups. Experience in handling customers and severity cases. Reimaging and deployment experience (refresh of Windows 7 to Windows 10).
The technician should carry the USB sticks with the Agilent Image (this can be obtained onsite).
The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Must have at least 5 years of experience as a desktop tech, must have good knowledge of Active Directory.

Required Skills:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit

Responsibilities:
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Contact: mhussain@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.

More IT jobs


Computer World Services (CWS)Corporation
Tampa, Florida
Posted 17 minutes ago

P E Systems, Inc.
Warner Robins, Georgia
Posted 8 minutes ago

P E Systems, Inc.
Warner Robins, Georgia
Posted 8 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.