Deputy US Client Services Leader - Captive Solutions
MMC

Job Info

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One-in-four captives worldwide are managed by Marsh. More captive owners choose us than any other captive manager - so you can be confident that you have the experience, expertise, and resources needed to manage risk on your own terms and maximize your captive's performance.

Marsh Captive Solutions is seeking candidates for the following position which can be based in Multiple locations in the US but ideally In Colchester VT.

Deputy US Client Services Leader - Captive Solutions

What can you expect?

• The Deputy Regional Leader will play a critical role in supporting the Regional Leader and translating the regional leader's vision and strategy into actionable steps for the teams they directly manage.
  
• This position will serve as a key partner to the Regional Leader, providing direct leadership, guidance, and support to client teams and collaborating closely with the non-client team leaders.
  
• The Deputy Regional Leader will also have a level of responsibility to the Global Leader, ensuring alignment with the overall global strategy.
  
• Manage client-facing teams, fostering a high-performance culture, and ensuring teams under their direction are aligned, motivated, and performing at their best to achieve the organization's goals.
  
• Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships.
  
• Drive operational efficiency, streamlining processes, and optimizing resource allocation.
  

What is in it for you?

• A company with a strong brand, with experience developingsolutionsfortodays and tomorrow's toughest challenges.
  
• A culture of internal mobility, diversity, inclusion, and collaboration
  
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
  
• Flexible work opportunities for work/life balance
  
• Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid
  
• time-off allowance); plus, a fixed company contribution AND a company match on your 401k, after one year of service.
  

We will count on you to:

• Manage client-facing teams, providing strong leadership to team leaders, fostering a high-performance culture and ensuring effective collaboration.
  
• Take a proactive approach to managing client relationships, working closely with the client team leaders to ensure client satisfaction and retention. Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships.
  
• Drive operational efficiency; implement best practices and leverage optimal utilization of resources, including technology to enhance productivity and work with Captive Operations Group effectively to deliver high-quality services to clients.
  
• Develop talent plans to support both current and future business strategy, ensuring key roles are identified and planned for.
  
• Support and oversee the successful execution of change initiatives, ensuring colleagues understand the "why" and the "how" of the change and allowing a smooth transition and effective adoption of new processes and systems.
  
• Foster a positive and inclusive work environment, promoting colleague engagement, motivation, and professional development.
  
• Develop and implement effective internal communication strategies to foster a sense of connection and consistent messaging within the region. Facilitate communication channels to promote information sharing, updates, and alignment.
  

What you need to have:

• Bachelor's ideally in accounting
  
• 10+ years' experience in Captive Management with excellent knowledge of captive industry
  
• Similar role experience, with a proven track record of successfully leading teams and achieving results.
  
• Excellent interpersonal skills with demonstrated ability to create followership, inspire and motivate team members, and build strong relationships.
  

What makes you stand out?

• If you held an MBA
  
• If you held an internationally recognized professional accounting qualification with public accounting experience (e.g. CPA, ACA, CA) or insurance and/or risk management qualification (e.g. ACII, CPCU, CIRM)
  

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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