Data Analyst, Product Support Operations
Facebook App

Job Info

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Product Support Operations (PSO) plays a critical role in the product lifecycle at Meta, from ideation, to development, launch, growth, help, and support. The team partners closely with product, engineering, data science and global ops teams to improve the user experience and ensure that every product experience is safe, reliable, and supported at scale.Meta is seeking an experienced Data Analyst to join the team, who will focus on leading analytics efforts with cross-functional teams to improve the product experience by providing scalable data solutions, business intelligence, and analytics to PSO. Key responsibilities include developing metrics reporting, surfacing actionable insights from our data, scoping the quantitative impact of potential opportunities, and identifying opportunities to improve product quality and product data operations workforce on our platform. Strong communication and experiences required to work with cross-functional teams (e.g. Product, Eng. and PM. etc.).

Data Analyst, Product Support Operations Responsibilities:

• Develop and manage end-to-end analytics solutions from requirements gathering, establish key metrics, build data pipeline, dashboard, and analyze data to drive the performance of our operations
• Apply quantitative expertise to mine massive amounts of data and extract impactful insights that influence the strategy for Product Support Operations
• Cultivate relationships and collaborate with cross-functional partners to shape, support, and execute product goals. Identify and share insights and learnings to develop scalable solutions
• Manage complex cross-functional data and metrics projects and programs in a matrix organization covering a range of areas
• Influence what to build in the next roadmap, understand ecosystems, and long-term trends, identify new levers to move key metrics

Minimum Qualifications:

• 3+ years experience in quantitative analysis
• 3+ years experience in SQL or other querying language
• 3+ years experience in data visualization tools (e.g. Tableau)
• Experience communicating to a variety of audiences and stakeholders
• Experience operating strategic projects with cross-functional partners
• Experience initiating and driving projects to completion with minimal guidance
• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.

Preferred Qualifications:

• Experience with a scripting language (Python, R, PHP, Perl, etc.)
• Experience using languages and packages such as R, Pandas, MATLAB, SPSS, SAS, Stata, etc.
• Knowledge of statistics (e.g., hypothesis testing, regressions)
• Experience with large data sets and distributed computing (Hive/Hadoop)

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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