Intrado is a global provider of communication and network infrastructure services. Intrado helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For 30 years, Intrado has provided reliable, high-quality, voice and data services. Intrado has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.
Intrado's Digital Media Solutions has an exciting Account Manager job opening in our Chicago or NYC office. The ideal candidate will have Public Relations, Investor Relations or a Finance background. The Account Manager will be responsible for establishing an excellent working relationship with assigned clients or client representatives, serve as a client advocate ensuring quality and delivery of service ensuring all client or internal issues are followed through to resolution in a timely manner and coordinating the completion of all new program set-up and account maintenance activities with necessary staff or departments. The Account Manager will work with clients to establish requirements for new programs and modifications to existing programs, ensure all new program specifications, maintenance requests, service confirmations, and price sheets are submitted in a timely manner, thoroughly test new promotions to ensure smooth startup and participate in performing continued analysis on program performance in order to provide client with suggestions to enhance current performance.
•Bachelor's degree from an accredited college or university required with major course work in business administration, communications, marketing, or related field.
•Equivalent work experience in a similar position may be substituted for educational requirements
•Minimum of two years business-to-business experience in customer service capacity required
•Minimum one year of business-to-business experience in a technical customer service capacity preferred
•Candidates with a Public Relations, Investor Relations or Finance background will be highly considered
Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are INTRADO.
Equal Opportunity Employer/Veterans/Disabled
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