This position provides specialized second level technical support to CounselLink clients and law firms.
Delivers post-sale services at customer sites, including installation, maintenance and repair of organization and third-party products and services to ensure that all function properly | Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance General Profile: Developing professional role with working knowledge in own discipline Solves a range of routine problems Demonstrates some proficiency with concepts and processes Analyses possible solutions using standard procedures Receives a moderate level of guidance and direction from more senior level roles Recommended Skills: Functional Knowledge: Requires expanded conceptual knowledge in own job discipline and broadens capabilities Business Expertise: Understands key business drivers; uses this understanding to accomplish own work Leadership: No supervisory responsibilities but may provide guidance to new associates Problem Solving: Solves standard problems by analyzing possible solutions using experience, judgment and precedents Impact: Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills: Explains information to others in straightforward situations.
ACCOUNTABILITIES
Problem Resolution
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