Customer Success Assistant
Beacon Hill Staffing Group

Job Info

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Our client, a transportation company in Fitchburg, is seeking multiple Temporary to Hire Customer Service Representatives to join their team. This role is Monday-Friday working 37.5 hours a week during the times of 6:45am-7:00pm. They are flexible with the schedule but needs it to be consistent. This role can pay between $17-21/hour based on experience level.

Essential Functions/Position Responsibilities:

• Consistently at minimum, answers 80 to 90 inbound calls in a courteous and professional manner to assist customers with their transportation inquiries following designated policies and procedures

• Schedules, changes/cancels and confirms transportation arrangements utilizing (CRM) Customer Relationship Management Software

• Documents customer transportation details, inquiries, requests, comments, complaints and actions taken
• Provides follow up calls to customers as necessary
• Cross trains in scheduling and/or quality assurance as required
• Dispatches transportation assignments and maintains continual interaction with vendors
• Sorts and enters forms and updates into consumer database
• Performs clerical duties which include but are not limited to; faxing, copying, emailing, filling

Qualifications:

• High School Diploma or equivalent required
• Minimum of 1 year of related experience
• Excellent listening and communication skills both written and verbal
• Must be able to maintain confidentiality of PHI and HIPAA
• Must have reliable means of transportation to get to work
• Bilingual a plus

Skills:

• Knowledge of telephone etiquette and/or a pleasant and friendly mannerism
• Basic computer knowledge/skills to utilize search tools, browsers. MS Outook to compose, cc, forward and attach documents. MS Word to create and save documents. Excel knowledge helpful to find, sort and view different tabs within a workbook
• Ability to comprehend capture and interpret basic customer information, with attention to detail
• Critical thinker; uses logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to adapt to change and meet the changing demands of the business
• Punctuality & dependability to follow instructions as well as take responsibility for own actions
• Ability to work independently and as part of a team
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and provide exemplary customer service
• Ability to maintain a high level of confidentiality

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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