Customer Service Representative II
NDX, LLC

Louisville, Kentucky

Posted in Health and Safety


This job has expired.

Job Info


Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 60+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity as a Customer Service Representative in Louisville, KY.

The work schedule is a Monday through Friday.  The hours for this position are 8:00 AM through 5:00 PM and may vary from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

 

Primary Responsibilities and Essential Functions of the Position: 

  • Ensure highest level of Process Quality & Service Excellence.
  • Answer phones in a timely manner.
  • Promptly relay issues and concerns to appropriate area.
  • Schedule pickups and deliveries as needed.
  • Relay delivery date changes to customers.
  • Schedule material fulfilments (i.e. Prescriptions, boxes, shipping labels, etc.).
  • Schedule Payments utilizing NDX practice management software.
  • Process outgoing follow-up calls in a timely manner.
  • Troubleshoot basic technical issues, including outbound calls to customers on time, shade, impressions, and missing items or information.
  • Be courteous and treat external as well as internal customers with respect.
  • Organize work are for highest function and efficiency.
  • Outbound Calls to support customers and marketing initiatives.
  • All other duties as assigned.
 

Skills and Abilities Required:
  • Must be able to read, write, speak and understand English.
  • Must have computer skills including typing and familiarity with Microsoft Office products.
  • Verbally communicate via telephone – maintaining a positive demeanor.
  • Verbally communicate with all levels of staff – maintaining a positive attitude.
  • Takes initiative
  • Excellent listening skills
  • Detail-oriented – ability to multitask and maintain accuracy.
 

Minimum Education and Experience Required:
  • High school diploma or GED
  • 12 months experience in a Customer Service role or in a dental environment
 

Hazardous Materials or Equipment Used:
  • All Office Equipment
 

 Physical Requirements:
  • Works in an office environment, with good ventilation and normal noise levels from office equipment.
  • May have long periods of sitting at desk and high volume phone calls.
  • Regular need to write or use a keyboard to communicate through written means.
  • Some lifting between 5 to 20 lbs. may be required.
     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


    This job has expired.

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