Customer Service Representative II
NDX, LLC

Job Info

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Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 60+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity as a Customer Service Representative II in Lee's Summit, Missouri.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution and tuition reimbursement!

 Responsible for assisting, coordinating, and championing customer issues with external customers as well as with laboratory leadership, sales, marketing and other internal departments through providing initial primary phone response to inbound customer call activity. Insure accurate and timely response to customer needs by appropriate team members, answer basic case questions, or schedule services for client. The Customer Service Representative II will be able to provide guidance to the caller by assisting with customer issues through resolution, case follow-up, follow-up and proactive communication with active customers.

 Primary Responsibilities and Essential Functions of the Position:  

• Ensure highest level of Process Quality & Service Excellence.
• Answer phones in a timely manner.
• Promptly relay issues and concerns to appropriate area with follow up to ensure resolution.
• Schedule pickups and deliveries as needed.
• Address and resolve customer inquiries to completion.
• Schedule material fulfilments (i.e. Prescriptions, boxes, shipping labels, etc.)Schedule Payments utilizing NDX practice management software.
• Process outgoing follow-up calls in a timely manner.
• Troubleshoot basic technical issues, including outbound calls to customers on time, shade, impressions, and missing items or information.
• Be courteous and treat external as well as internal customers with respect.
• Organize work area for highest function and efficiency.
• Outbound Calls to support customers and marketing initiatives.
• All other duties as assigned. 

Skills and Abilities Required:  

• Must be able to read, write, speak and understand English.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone – maintaining a positive demeanor.
• Verbally communicate with all levels of staff – maintaining a positive attitude.
• Takes initiative
• Excellent listening skills
• Detail-oriented – ability to multitask and maintain accuracy. 

    Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent
• Preferred: Minimum 12 months experience in a Customer Service role or in a dental environment.

 

 

(#CB)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This job has expired.