Customer Service Representative, Export Bookings
CMA CGM (AMERICA) LLC

Job Info

---

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

This position will be responsible to:

• Make new Bookings and modify existing bookings as per customer's request (via e-mail, phone, and INTTRA).
• Research, follow-up and resolve customer problems in a timely fashion.
• Communicate, follow-up with customers, overseas agents and CMA CGM internal departments to resolve problems.
• Conduct "root cause" analysis to find out what caused customer's problem and provide to management suggestions on addressing the root causes.
• Reduce service failures and costs providing accurate information in a timely manner.

• Provide information to customer related to sailing schedules, equipment availability, routing, rates, etc
• Rate bookings using information provided by customers as well as utilizing our rate retrieval systems.
• Manipulate our Tariff/Contracting System to assist customers with contract rates and tariff rule questions.

• In the event of service failures, coordinate a prompt recovery response by working with the customer and internal CMA CGM associates
• Attend training classes related to IMDG and 49CFR
• Observe all company and department rules, requests, and procedures.
• Other tasks as assigned by Management

Skill Sets / Education & Experience Requirements:

• High School Diploma required.

• High level of analytical and problem solving abilities.

• Excellent communication skills. (Verbal and written)
• Excellent phone etiquette and proven customer service abilities.
• Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer)

Skill Sets / Education & Experience Preferred:

• College degree preferred.
• Knowledge of world geography is preferred.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

 

This job has expired.