Customer Service Representative
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in O'Fallon, MO that is seeking a Customer Service Representative.Responsibilities:- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- The Customer Service Representative will provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- The Customer Service Representative works collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Responsible for cross selling products to provide best and most beneficial experience for clients
REQUIREMENTS:
- Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
- Effective, strong, and service focused communication skills, both verbal and written
- Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
- Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
- Track record of success in managing competing demands, problem solving and strong decision velocity
- Experience in a high-volume contact center with a strong focus on superior service is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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