Customer Service Representative
Comar

Job Info

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CUSTOMER SERVICE REPRESENTATIVE

At Comar, we’re passionate about progress and finding opportunity in new ideas. In fact, we live by the motto: “Progress Never Stops.” Comar exists to deliver creative solutions that help enhance and extend lives. From our very founding more than 70 years ago to where we are today with a growing footprint across the globe, Comar has focused on developing solutions that make life better. Whether it’s a medical device, a drug delivery system, or a packaging solution, our products play a vital role in directly impacting consumers lives across the globe. Through a distinct blend of fresh thinking, engineering edge, and customer focus–we bring transformative packaging and medical solutions from concept to reality, where they can positively impact the world around us.

Our Corporate Customer Service team has an immediate opening for a Customer Service Representative who is ready to take their career to the next level. This role operates on a hybrid schedule and can be based out of either our Voorhees, NJ or Woodville, WI locations. As a Customer Service Representative at Comar you will be a critical member of the team building meaningful relationships, supporting a designated customer base, and promoting Comar products and our commitment to quality. Are you a service professional looking to make a difference with a company that values teamwork, innovation, and professional growth? One of our Core Values is “Work Together, Win Together.” Come work and win with us today!

THE ROLE

Service & Responsiveness

• Understand customer expectations; maintain and improve service levels within assigned customer base.
• Respond in a timely manner to customers via email and/or phone.
• Provide order confirmations within 24 business hours.
• Process customer complaints within 24 hours.

Maintain Existing Revenue and Profit

• Maintain existing revenue and profit within current assigned customer base.
• Support account managers and provide proactive daily management of customers business.
• Process requests for samples, quotes, and drawings within customer expectation.
• Provide responsive and reliable service to customers as both the main Customer Service Representative (CSR) as well as the assigned back up.
• Identify and communicate business at risk; work with internal team to resolve issues and mitigate lost business.

Process & Quality

• Access and adhere to department Standard Operating Procedures (SOP’s) for daily process and procedures, including but not limited to, order entry, customer complaints, pricing, samples, ECO notifications, and credit requests.
• Complete workflow approval of acceptance of changed and/or new Customer Service SOP’s.
• Utilize internal escalation process for business at risk and all other situations that would apply.
• Increase system proficiency and become a power user in the Enterprise Resource Planning Software, IQMS and the Customer Relationship Management system, SDFC.
• Drive to reduce CSR created errors and errors that result in parts being returned or credit being issued.

Increase Revenue through Projects

• Proactively promote new products to customers.
• Obtain a clear understanding of products and capabilities for all Comar facilities.
• Provide reliable responses to customer inquiries.
• Enter, process, and close won Salesforce (SFDC) projects for an increase in business or a new product for existing customers.
• Increase company revenue within current assigned customer base.

Total Process Improvement (TPI 3) / Continuous Improvement

• Participate within a TPI 3 team.
• Provide Voice of Customer (VOC) feedback within the project(s).
• Participate in self-development training.

WE ARE LOOKING FOR:

• A high school diploma or equivalent and 3 years of professional Customer Service experience in a manufacturing, logistics, or distribution environment.

Preferred:

• Previous experience with Salesforce and/or IQMS.
• Familiarity with the Plastics Industry.

Do You Have…?

• A high level of interpersonal and communication skills to work across functional and organizational lines as well as communicate to external customers and constituents.
• Comfortable with the use of computers and other electronic media including an understanding of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
• Ability to organize and prioritize work to meet strict deadlines.

Ready to take the next step in your career? Apply today!

Comar cares. We strive to make a positive impact through employee training platforms, volunteering opportunities, and sustainability initiatives. Learn more about the Comar Culture on our website.

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