Customer Service Representative
Beacon Hill Staffing Group, LLC

Job Info

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Beacon Hill's client is seeking a temporary Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our customers through various channels including phone, email, and system interfaces.

This is a contract role from May-August. This position is fully onsite, M-F from 8am-4:30pm.

Key Responsibilities:

• • Handle 15-20 inbound customer calls per day with professionalism and efficiency.
  • Assist customers with order inquiries, product information, and issue resolution.
• • Utilize multiple platforms for order entry
  • Review reports and update orders as necessary.
• • Work closely with the Order Management team to address daily inquiries and resolve order entry errors.
  • Communicate effectively via email and Teams to internal team members regarding order management questions and issues.
  • Handle urgent orders or cancellations promptly and accurately.
• • Navigate through multiple screens and platforms efficiently.
  • Adhere to standard operating procedures (SOPs) while processing orders and addressing customer inquiries.
• • Collaborate with other Customer Service Representatives in a lively and engaging team environment.
  • Provide backup support to team members as needed.
  • Maintain a positive and sociable demeanor with a strong phone presence.

Qualifications:

• Previous customer service experience, preferably in a similar role.
• Computer proficiency and ability to learn new systems quickly.
• Excellent verbal and written communication skills.
• Experience with CRM systems is a plus.
• Ability to handle 15-20 calls per day effectively.
• Ability to adapt to system upgrades and changes.
• High attention to detail and accuracy in order processing.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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