Customer Service Representative
BC Forward

Job Info

Customer Service Representative
BCforward is seeking a highly motivated and experienced Customer Service Representative for Milwaukee, WI

Title: Customer Service Representative
Location: Milwaukee, WI
Duration: 3 months+ contract to hire

RESPONSIBILITIES:
* Responds to telephone inquiries and complaints using standard scripts and procedures
* Answers questions regarding child support payments posting, payments disbursement, and account histories.
* Defines or resolves inquiries received either through written or telephone correspondence.
* Gathers information, researches/resolves inquiries and logs customer calls
* Communicates appropriate options for resolution in a timely manner
* Informs customers about services available and assesses customer needs
* Maintains updated records and logs.
* All other duties as assigned

REQUIREMENTS:
* High School diploma or GED
* A minimum of 1 year in telephone customer service or related experience
* Knowledge of the use of PCs and related software
* Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 191582 when responding to this ad.

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