Customer Service Representative
Adecco

Job Info

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Adecco's Specialty Recruitment team is seeking motivated Customer Service Representatives for their premier client in Ewing, NJ whose passion is bringing innovative educational solutions to people worldwide. This is 2-month + contract position. If you meet the qualifications listed below, please Apply Now!

Position: Customer Service Representatives (CSR)
Location: Ewing, NJ (Must be Commutable to Ewing, NJ)
Pay Rate: $17.00 hr.

Position Summary
Purpose:
Respond to basic routine customer inquiries via phones, chat, and e-mail regarding admissions activities, guidance, placement, educational program evaluation and selection of fellowship recipients

Responsibilities

Communicate clearly and concisely, both orally and in writing, with parents, students, and institutions regarding registration and scoring processing.

Handle candidate interaction via telephone, chat, or email contact for a variety of service transactions or inquiries in a polite and professional manner.

Handle transaction or processing work including refunds, key entry, written correspondence and basic resolutions.

Utilize Customer Relationship Management (OSC)

Quickly and creatively solve problems to ensure consistent, quality service to the candidate.

Demonstrate high quality customer service interactions via phones, chat and e-mail.

Provide complete and accurate information for all customer interactions.

Achieve individual performance metrics/goals including, but not limited to: attendance, adherence to schedule, adherence to working shift, quality, e-mail and telephone talk time, chat and meeting deadlines.

Education, Certifications, or Special Licenses:
A high school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary

Relevant Years of Experience Required:

One to Three years of customer service experience is desirable

MS Office (Word, Excel, Outlook) proficiency is required

Candidates must be fluent with phone, e-mail, and chat correspondence

Must be able to multi-task and possess attention to detail.

Must be able to maintain confidentiality when dealing with sensitive matter.

Thorough knowledge of business English and grammar

Adecco offers one of the most comprehensive benefits packages in the industry to contract workers.

Apply now if you are interested in this position. If you have any questions, you can email Gwen Daniels at gwendaline.daniels@adeccona.com for immediate consideration.

Equal Opportunity Employer minorities/Women/Veterans/Disabled.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

This job has expired.