Customer Service Rep
Amerijet International, Inc.

Miami, Florida

Posted in Travel and Tourism


This job has expired.

Job Info




SUMMARY

Provides personal assistance to customers as it relates to the daily deliverance of the Company’s products and services by performing the following duties

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following, but not limited to:

  • Load Control proficiency and must be able to work the Aged Receivable Desk. It also must be flexible for coverage in Load Control.
  • As a Tracing Agent, traces and resolves missing shipments, documents, and other service failures by performing, among other duties, physical checks of the local bonded freight facility.
  • As an Accounting Research Agent investigates accounting discrepancies and corrects them as needed.
  • Builds and strengthens customer loyalty by continually meeting and exceeding customers’ expectations.
  • Presents a pleasant and positive attitude when responding to inquiries.
  • Responds to internal and external customer inquiries regarding the Company’s products and services.
  • Provides accurate and timely reservations for freight shipments.
  • Provides customers with timely and accurate shipment tracking information.
  • Facilitates resolution of individual occurrences of shipping discrepancies and problems.
  • Provides rating information for customers on standard freight shipments, and routes specialty pricing to appropriate parties.
  • Provides any information to the customer or agent required concerning company products, services, operating policies, etc. Emails or faxes information as required for clear customer understanding.
  • Maintains real-time knowledge of the company’s products, services, rates, and operational circumstances relating to customer service.
  • Initiates contact with customers whose shipments will be delayed or re-routed due to operational constraints and providing acceptable alternatives.
  • Displays a personal commitment toward customers’ satisfaction by maintaining direct contact with each customer until the fulfillment of their request.
  • If assigned as a Tracing Agent, traces and resolves missing shipments, documents, and other service failures by performing, among other duties, physical checks of the local bonded freight facility.
  • If assigned as an Accounting Research Agent, investigates accounting discrepancies and corrects as needed.


PERFORMANCE STANDARDS/MEASUREMENTS;
  • Must attain established work standards of quantity and quality on a consistent basis by process or function.
  • Must meet or exceed work attendance standards as established in the Company’s Employee Manual.
  • Consistently follows Company policies and procedures (including Governmental and safety), and departmental Standard Operating Procedures.
  • Initiates contact with customers whose shipments will be delayed or re-routed due to operational constraints and providing acceptable alternatives.
  • Presents a pleasant and positive attitude when responding to inquiries.
  • Maintains direct contact with customers until the fulfillment of their requests.
  • Maintains real-time knowledge of the company’s products, services, rates, and operational circumstances relating to customer service.


QUALIFICATIONS:

EDUCATION and/or CERTIFICATION:


  • Associates degree or equivalent from two-year college or technical school




REQUIRED KNOWLEDGE:

  • Knowledge of principles and processes for providing customer and personal services.
  • Basic knowledge of computer software such as Word and Outlook.
  • Knowledge of clerical procedures and records keeping.


REQUIRED EXPERIENCE:


  • Minimum three-year experience in a related capacity and /or training; or equivalent combination of education and experience.


SKILLS and/or ABILITIES:
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to work with mathematical concepts such as fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Must possess strong interpersonal skills. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multi-lingual skills a plus.


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms; move about the facility. Some light physical effort required. Must be able to work well under pressure.

TRAVEL

None required

ACKNOWLEDGMENT

The above statements are intended to describe the general nature of workperformed in this position. These statements are not to be construedas an exhaustive list of all responsibilities, tasks, and skills required of an employee in thisposition. Amerijet International Airlines, Inc. reserves the right to request that other tasks be performed whenwarranted (for example, by emergencies, changes in personnel or workload,corporate reorganization, or technical development). Amerijet International Airlines, Inc. also reserves the right to revise this job description.

AAP/EEO STATEMENT

Amerijet International Airlines, Inc. is an equal opportunity and affirmative action employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state or local law.Any applicant requiring assistance with our online application process or who needs and accommodation for the application process due to a disability should contact (954) 320-5391.


This job has expired.

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