Customer Service Manager - PQ
PQ Corporation

Job Info

For almost 200 years, PQ Corporation has envisioned the future of chemicals and catalysts through collaborative innovation, making products that touch all of us, every day.

  • Cleaner Emissions - Our Silica adsorbents are very effective in the biodiesel purification of a variety of waste oils and fats, enabling their use as feedstock while enhancing the performance of valuable catalysts
  • Better Care - Our products are critical ingredients in consumer applications that help make teeth brighter and skin softer; and replacing toxic phosphates in cleaning products
  • Greener - Our Silicates are used to replace carbon black to produce "green tires", contributing to the sustainability of our planet.

Our Malvern, PA corporate headquarters is now searching for a Customer Service Manager.

  • We are not offering visa sponsorship or relocation for this role at this time.
  • We are not using agencies for this role at this time.

The PQ Customer Service Manager is responsible for overseeing the daily operations of the Sales Support /Customer Service Department. The role's duties include, but are not limited to communicating Sales Support /Customer Service objectives to Sales Support and Sales Support representatives as well other department personnel. The Customer Service Manager compiles data to create assessments of the department's progress. This position also coordinates with upper management to find ways to enhance their Customer Service objectives amongst the team.

Essential Duties and Responsibilities:

  • Maintains customer satisfaction by providing problems-solving resources.
  • Leading and coaching the sales support representatives
  • Promote effective communication throughout all levels of the Sales Support and customer service and ensure that the activities are aligned to departmental and company objectives
  • Enforces company sales policies and procedures
  • Identifies customer service trends and determines system improvements

Additional Duties and Responsibilities:

  • Interact with customers by telephone or email in order to provide information about products and services, take orders, or obtain details of complaints
  • Maintain SOX compliance in our processes and complete monthly/quarterly auditor reviews and yearly internal audits. Review all EOM reports for accuracy.
  • Develop and recommend the annual departmental operating budget consistent with desired customer service levels
  • Import/Export guidance to ensure we are maintaining compliance and operating efficiently within the organization and with freight forwarders
  • Communicates process problems to the different involved areas in order to improve every potential claims in the processes.
  • Responsible for month end sales close
  • Facilitate price increases
  • Work with Credit/Sales in resolving customer discrepancies and short payments


  • Bachelors Degree


  • Experience in customer service 2-5 years in the chemical industry
  • 1-3 years of experience managing teams

Skills & Knowledge:

  • Leadership skills
  • Patience and the ability to remain calm in stressful situations
  • Negotiation skills
  • High sense of urgency
  • Good interpersonal skills, works well in a team environment
  • Time management
  • Problem solving abilities
  • Strong written and verbal communication skills
  • Organizational skills


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