Customer Retention Specialist
Emerald Lawns
Job Info
Are you a person who likes to solve problems and help others when they need it? Do you have strong relationship building skills and connect easily with others? If so, we are looking for talented people like you to join our team!
Customer Retention Specialist are an important member of our Retention team - they provide a positive customer experience and are the vital human connection to our business services. Team members support the Emerald Lawns business by receiving calls to resolve customer concerns in a timely, professional manner. They are problem solvers with good negotiation skills who are self-driven, motivated to meet goals and achieve the highest level of customer satisfaction.
A successful team member displays strong communication skills when resolving product/service issues by actively listening, clarifying the customer's concern, determining the cause of the problem, advising on the best solution, and expediting the correction or adjustment to the service. Customer Retention Specialist take ownership of customer concerns and provide timely follow-up to ensure the success of the resolution.
At Emerald Lawns, we create an environment where you're empowered to do what you do best every day by providing opportunities for ongoing development and growth. You will receive guidance and plenty of support from our talented, super-smart colleagues and leadership team. By joining the Emerald Lawns crew, you will be part of a supportive team with a passion for best-in-class customer service.
If you enjoy connecting with customers to provide topnotch support and the role it plays in making a customer-centric team successful, we encourage you to apply today! Come have fun working for Senske and earning great pay along the way!
This is an hourly, non-exempt position.
The Perks:
- Competitive hourly pay - Life is expensive! We believe in paying well.
- Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
- Do you want to work with your friend? We offer a referral bonus!
- Affordable & competitive health care packages that include medical, dental, vision, life insurance, and pet insurance.
- Company paid Life Insurance and company paid Short Term Disability
- 401K with employer match after 6 months, 9 Company Paid Holidays, Paid Vacation (accrue up to 40 hours of vacation in your first year), Paid Sick Leave (accrue up to 40 hours of sick time in your first year)
- Fun team celebrations year-round!
- Ability to earn a flexible schedule based on performance!
- High school diploma or the equivalent.
- 1-2 years of experience in customer support role.
- Friendly and dedicated to great customer service.
- Ability to pass a pre-employment background screening and drug test (THC excluded).
- Ability to prioritize, multi-task, work independently and as part of a team.
- Must have the ability to work outside of normal scheduled hours, as needed to support the business needs.
- Encourage a positive team atmosphere & willingness to help others!
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