Customer Representative - NYSEG

Binghamton, New York

Posted in Utilities

Job Info

POSITION - Union: NYSEG Customer Representative REMOTE (38770)
LOCATION: THIS IS A REMOTE POSITION. Representatives must be located within one hour of one of the following NYSEG locations:

Auburn: 73 Wright Circle, Auburn, NY, 13021 Binghamton: 18 Link Drive, Binghamton, NY, 13904 Brewster: 35 Milan Road, Brewster, NY, 10509 Geneva: 152 Border City Road, Geneva, NY, 14456 Hornell: 7760 Industrial Park Road, Hornell, NY, 14843 Ithaca: 1387 Dryden Road, Ithaca, NY, 14850-8810 Lancaster: 150 Erie Street, Lancaster, NY, 14086 Liberty: 26 Wierk Avenue, Liberty, NY, 12754 Lockport: 6544 Lincoln Avenue, Lockport, NY, 14094 Oneonta: 65 Country Club Rd, Oneonta, NY, 13820 Plattsburgh: 4125 Route 22, Plattsburgh, NY, 12901-5619 Elmira: 1 Electric Pkwy, Horseheads, NY, 14845 Mechanicville: 6 Werner Road, Clifton Park, NY, 12065-3410
HOURS: 8.5 hour shift between the hours of 7AM - 7PM

Applications for this position are accepted on a continuous/rolling basis. We hire new CSR classes on a regular, bi-monthly basis and applications will be reviewed when new classes arise, as needed.

Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.


  • Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
  • Provides account information to customers and explains bill service policies and customer rights.
  • Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
  • Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
  • Ability to work with limited supervision and escalate complex cases as necessary.
  • Other customer service duties as required, including operation of a two way radio.

Skills and Requirements
  • High School Diploma/GED equivalent.
  • Associate Degree, BA/BS in related field of study is preferred.
  • Good communication skills, both oral and written, with strong customer service orientation.
  • Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
  • Strong problem-solving skills.
  • Able to work flexible schedule, as well as be available during storm/emergency situations.
  • Works well within a team.
  • MS Office skills.
  • Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
  • This is a Union position with a probationary period.

Nearest Major Market: Binghamton

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