Customer Representative - NYSEG
Avangrid

Job Info

---

POSITION - Union: NYSEG Customer Representative REMOTE (38770)
LOCATION: THIS IS A REMOTE POSITION. Representatives must be located within one hour of one of the following NYSEG locations:
Auburn: 73 Wright Circle, Auburn, NY, 13021 Binghamton: 18 Link Drive, Binghamton, NY, 13904 Brewster: 35 Milan Road, Brewster, NY, 10509 Geneva: 152 Border City Road, Geneva, NY, 14456 Hornell: 7760 Industrial Park Road, Hornell, NY, 14843 Ithaca: 1387 Dryden Road, Ithaca, NY, 14850-8810 Lancaster: 150 Erie Street, Lancaster, NY, 14086 Liberty: 26 Wierk Avenue, Liberty, NY, 12754 Lockport: 6544 Lincoln Avenue, Lockport, NY, 14094 Oneonta: 65 Country Club Rd, Oneonta, NY, 13820 Plattsburgh: 4125 Route 22, Plattsburgh, NY, 12901-5619 Elmira: 1 Electric Pkwy, Horseheads, NY, 14845 Mechanicville: 6 Werner Road, Clifton Park, NY, 12065-3410
HOURS: 8.5 hour shift between the hours of 7AM - 7PM
HOURLY RATE: $21.39

Applications for this position are accepted on a continuous/rolling basis. We hire new CSR classes on a regular, bi-monthly basis and applications will be reviewed when new classes arise, as needed.

Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.

Responsibilities

• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights.
• Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
• Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
• Ability to work with limited supervision and escalate complex cases as necessary.
• Other customer service duties as required, including operation of a two way radio.

Skills and Requirements

• High School Diploma/GED equivalent.
• Associate Degree, BA/BS in related field of study is preferred.
• Good communication skills, both oral and written, with strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
• This is a Union position with a probationary period.

Nearest Major Market: Binghamton

---