Customer Experience & Insights Intern
Cepheid

Job Info

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CX Culture and Training

• Champion and educate the broader organization about CX management, its impact on customers, and benefits for the business.
• Help drive a more customer-centric culture.
• Develop content for internal communications, web pages, and Share Point.
• Design training materials and eLearning modules.
• Assist with building customer journey maps.
• Help create and facilitate workshops.
• Support the development and launch of cultural programs and a CX champion network.

Customer Insights Research & Analytics

• Work cross-functionally to drive data-backed insights about customer experiences that link to business benefits across the customer lifecycle.
• Analyze and translate customer feedback into actionable insights.
• Prepare customer insight reports to identify themes and key learnings.
• Support stakeholders with actionable insights and make recommendations for improvements to help address customer pain points.
• Help develop a more robust closed-loop feedback (CLF) process.
• Support implementations of CX initiatives.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

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