Customer Communications Manager
Kimberly-Clark

Irving, Texas

Posted in Manufacturing and Production


This job has expired.

Job Info


You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

You are an engaging communicator

You know what it means to be Customer-centric. You understand that clear and strategic communication can transform relationships and you take pride in ensuring the customer is at the center of what you do. You will help us make sure that we understand our "audience" and build trust with them through great communication. You craft your messages to resonate with customers' mindset and needs. And you are a strategic partner who questions the status quo, and who challenges the organization to always improve in the eyes of customers.

In this role, you will:

  • Proactively manage all formats of business wide customer communications and messaging including but is not limited to product and category (launches, changes, decoms, etc.), program (e.g., loyalty and promotional programs, etc.), policy (e.g. guarantees, Terms & Conditions, etc.), pricing, business planning strategies, and key KCP values (e.g. sustainability and innovation).
  • Create a communication strategy and related change management framework, including but not limited to impact analysis on customers, change readiness of the organization, and key stakeholder notification. Create standards and process for internal stakeholder preparation, leveraging existing methodologies and forums as much as possible
  • Establish a customer communication touchpoint strategy collaborating with Customer Experience and Marketing staff to improve customer experience and manage corresponding communication calendar. Develop communications to deliver positive information and showcase the total value KCP brings to customers.
  • Tailor global and regional brand proof points into North America messaging for sustainability, innovation, and other key KCP value differentiators.
  • Partner with Corporate Communications for issues and crisis communication as needed.
  • Manages communication processes including proper internal preparation and positive internal messaging.
  • Collaborate with Customer Marketing, Category Management, and Sales for successful program commercialization as needed. Levels up all ad hoc customer communications, customer presentations, and trains organization on proper brand voice and positioning.
  • Write and edit all communications in accordance with existing brand guidelines and tone committed by Corporate Communications; Ensure communications create the best possible customer experience and brand reputation for KCP.
  • Understand business areas and customer needs to advise on staff and executive leadership on how to improve customer communications and messaging. Support external customer presentation development, individual customer communications, and other internal and business communication needs as they arise.
  • Formulate and manage an internal approval process, ensuring all steps are followed; Help improve communication distribution tools and methodologies.

The successful candidate will join the Customer Marketing team and report to the Associate Director, Customer Marketing.

At Kimberly-Clark, you'll be part of the best teams committed to driving innovation and growth. We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform-so what can you do with that? There's no time like the present to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You:

You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

To succeed in this role, you will need the following qualifications:

  • Bachelor Degree, in business-related or journalism/writing discipline.
  • 7+ years of experience in communications / marketing roles with a demonstrated track record of improving business communications and related processes.
  • Deep understanding of positioning business needs and customer needs within written communications; Excellent English business writing and speaking skills, especially with customer communications.
  • Managing & successfully influencing stakeholder relationships.
  • Experience in a B2B environment with all levels including VP/C-Suite, is preferred
  • Proven business and organizational acumen - understanding of customer/public relations, market dynamics, customer experience & commercial mindset etc.
  • Able to lead cross-functionally, develop strategies and processes, and perform in ambiguous circumstances.
  • Ability to travel 5-10% of the time

Location: There is a strong preference for this role to have a hybrid model sitting out of the Roswell, GA office. However, this position can also sit remotely anywhere in the USA (with travel up to 5-10% of the time)

Total Benefits:

For a complete overview, see www.mykcbenefits.com

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 for assistance. You must include the six digit Job # with your request.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.

#LI-Remote


This job has expired.

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