Customer Care Support Associate
Gamestop, Inc.

Job Info

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Description:

GameStop is hiring Guest Care Representatives for our Call Center in Grapevine, TX and in the Fort Lauderdale/South Florida area starting at $15.00/hour. Hope you are looking for a career opportunity where you can grow and develop. We are building an internal team ready to make an impact for our guest experience.

We are seeking full-time, motivated agents to join our service organization. This role will provide our guests with incredible service. We are looking for individuals to manage multiple contact channels simultaneously, phone calls, email, chat and possibly social media. You may also help our store and field leaders via phone. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically on-their-feet, and a passion for genuinely helping others. Having love for gaming is an added bonus! We offer a convenient way to shop for online for collectibles, consoles and games within a highly personalized experience that's fueled by guest care.

GameStop's environment is dynamic and fast paced. We work hard, but we have fun, too! We are not looking for order-takers or script-readers - we're searching for those who can engage with our guests and think critically to help the guest find the right products, set up their accounts, track down orders and get creative with solutions.

Interested in joining the team? We are looking to hire immediately for our upcoming training class.

What will I do?

• Help guests over multiple contact channels, including inbound social media, chats, phone calls, and email. Following up with guests as appropriate.

• Engage directly with guests who contact us for a variety of topics ranging from helping them shop for their game, to finding that perfect gift, or even problem-solving when something doesn't go as planned.

• Research and problem-solve to determine appropriate solutions for guests, think proactively, and set follow-ups as needed to ensure contact resolution.

• Operate with understanding, utilize active listening, patience, empathy, and kindness to guests and team members alike.

• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.

What do I need?

• Excellent communication skills (written, verbal, and listening) in a written assessment

• Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment

• Operate with ownership, be a self-starter, and have a strong attention to detail

• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our guests

• Ability to adapt to change in accordance with the business needs of the company

• Flexibility to shift schedule and work overtime as needed by the business unit. Black Out days apply during peak season

• Must bring proven ability to maintain confidentiality and secure sensitive information

• High school diploma or equivalent

• Must pass background check

 

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