Customer Care - Call Center Expert
Experis

Job Info

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Client Domain/Industry: (Pharmaceuticals) - Experis, a opportunity for ManpowerGroup company has an exciting contract for a Customer Care - Call Center Expert. This position is a 12+ month contract for one of our key clients.

Role: Customer Care - Call Center Expert

Location: Burlington, MA / Remote

Job Description:

• Roles related to the sales and marketing of Client's products, maximising value from the sale of products, and the identification and fostering of alliances and new business opportunities.
• Provides internal and external customers with services via telephone in a variety of topics requiring specific technical knowledge.
• Impacts the results of own and closely related teams with own contributions.
• Performs a range of non-routine assignments to solve problems of moderate complexity that require working knowledge and experience in own job discipline.
• Accountable for the quality of own work.
• Receives a moderate level of guidance and direction.
• Typically graduate background plus some relevant professional experience.
• Typically reports to a Manager role, Project Manager role for a defined period of time based on organizational set-up (there is not necessarily a difference in role level between a manager and its direct reports - same level or lower level reporting is possible, provided job scope and responsibilities are clearly distinct); typically no direct reports.
• BS Degree plus 3-5 yrs exp or MS degree

APPLY TODAY!!!

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