Customer Account Representative
Paragon Label

Job Info

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At Resource Label Group, we are a full service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 22 locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch.

As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

We are currently recruiting for a Customer Account Representative to join our team! The Customer Account Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales and production. The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus!

• Maintains relationship with customers via telephone and email, receives all art, orders and requests for pricing and advises customers regarding the status of their orders in process.
• Speaks directly with prospective customers collecting customer information and product specifications.
• Receives purchase orders from customers via email, fax or telephone. Reviews all aspects of the order before accepting order and confirming.
• Customer Service Representative coordinates artwork to determine availability of cutting die and cylinders
• CSR will monitor the proof through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production.
• Holds all new production orders to the highest standard and awaits until customer approves proofs, product design and other specifications
• Processes new purchase orders into the system specific to individual job and customer including any particular delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing , production or rush orders maintaining clear and fluid communication at all times
• Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
• Resolve inquiries and investigate complaints in a timely manner exhibiting excellent service and follow through
• Alerts team members to the existence of, and seeks resolution to production issues that may delay the shipment of an order
• Prioritize orders as necessary, which may require selecting from several alternatives to best service the customers' needs.
• Receives tickets for shipped or delivered product and begins billing process: verifies shipping report against packing lists and reviews Customer Transaction Report.
• Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.

This job has expired.