TELECOUNSELOR I - Hybrid
Job Description
New Season
Job Summary:
Telecounselors provide individual counseling services via a HIPAA compliant, synchronous video platform to patients being served by New Season's clinics across the United States. Telecounselors work within a multidisciplinary treatment team consisting of Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well-being. All telecounselors are responsible for completion of all patient, program and state related clinical documentation. Telecounselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.
Essential Functions:
Other Responsibilities:
None
Supervisory Responsibilities: (Scope of the person's authority, including a list of jobs that report to this job).
None
Minimum Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Education/Licensure/Certification: Qualified candidates will have a Master's degree in a Human Services related field. It is preferred that candidates hold current independent counseling license (LMHC, LCSW, LMFT or equivalent license type) in the state they will support at the time of hire, with at least 1 year at current license level; however, consideration may be given to candidates who are current Registered Interns/Licensed Associates under active supervision who will obtain unrestricted licensure in the state that they will support within 90 days of hire.
Required Knowledge: Master-level knowledge.
Experience Required: Knowledge and experience in substance abuse and/or telecounseling is preferred.
Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, work independently, prioritize, be dependable and reliable.
Physical Demands/Work Environment:
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard and other office equipment.
Talking: Ability to communicate with patients and fellow employees.
Hearing: Ability to hear normal conversations and receive ordinary information.
Vision: Average, ordinary, visual acuity necessary to observe patients and work on the computer. Clear vision at 20 inches or less and distant vision at 20 feet or more.
Physical Strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds. Movement such as standing, walking and occasional bending or reaching is required. Exerts up to 10 pounds of force occasionally.
Working Conditions:
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Employees in the office environment must have the:
The position may be eligible to work in a remote location. In the remote telecommuting environment, the employee must have the:
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