Description
The Consumer Service Operations Professional 1 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Professional 1 work assignments are often straightforward and of moderate complexity.
Responsibilities
Humana is seeking a Consumer Service Operations Professional 1 who may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. This position investigates and settles claims and customer service issues. They will understand their own work area professional concepts/standards, regulations, strategies and operating standards. This individual makes decisions regarding own work approach/priorities, and follows direction. Their work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Typical responsibilities of this position include:
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