Communications Officer, University Police
Wake Forest University

Job Info

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Application Instructions:

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryOperates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.Job Description

Essential Functions:

• Operates the department's radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.

• Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies..

• Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on the computer keyboard.

• Accurately records all events and activities during each shift in the CAD (Computer Automated Dispatch) system.

• All other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or G.E.D with three years related experience, or an equivalent combination of education and experience. Related experience includes customer service, administrative work, and/or demonstrated experience working on a team.

• Must be a United States citizen.

• Excellent customer service, interpersonal, communication, and time management skills.

• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.

• Proficiency in Microsoft Office, the internet, and other relevant software.

• Must pass Criminal Background Investigation, Psychological screening, Drug screening and medical evaluation by licensed Physician.

• Ability to meet the requirements of the University's automobile insurance.

Preferred Education, Knowledge, Skills, Abilities:

• Three years related experience in police/emergency communications and or customer services related environments.

Physical Requirements:

• Must be able to sit at a desk/console for long periods of time.

• Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Environmental Conditions:

• Subject to inside environmental conditions. Must be able to work alone in the communications center for long periods of time.

Additional Job DescriptionTime Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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