Kforce has a client in search of a Collector in Irving, TX.Key Tasks:
- Balances inbound and outbound collection call duties throughout the shift
- Sets payment by phone, sets promise/repay agreements with customers
- Takes financial information by phone to determine payment plan eligibility
- Advises on payment plan alternatives such as loss mitigation and the means of applying
- Discuss forbearance and other COVID related assistance options available to customers; Sets forbearances and extensions by phone
- Achieves typical call center collection benchmarks such as call monitoring, after call time, promises per hour, schedule adherence
- Communication Skills
- Data Management
- Time Management
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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