Collections Clerk
Franklin Energy

Job Info

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Position at Franklin Energy

COMPANY Summary

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

This position is responsible for the credits and collections of customer accounts. The Collections Clerk will work with customers to maintain reasonable account balances and work through issues related to unpaid invoices.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Supervise assigned accounts to identify unresolved payments
• Investigate historical data for each debt and bill
• Monitor aged receivable accounts
• Investigate and resolve discrepancies
• Determine and escalate collection measures
• Prepare accounts reports and reconciliations as needed
• Locate and contact clients to inquire about past due payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Perform tasks, duties or special projects as assigned

Position Requirements

Education and Experience

• High School diploma or equivalent
• 1 year experience required

Required Skills, Knowledge and Abilities

• Working knowledge of billing procedures and collection techniques
• Excellent communication skills (written and oral)
• Problem solving skills
• Data entry accuracy with a high-volume transactions/accounts
• Ability to meet deadlines and schedules
• Strong Excel skills
• Ability to respond to clients in a timely and professional manner
• Comfortable working with targets
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 5%

Estimated Wage Range: $16-$19 Per-Hour

Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 10 pounds
• Noise Level is typically moderate
• Employee could be exposed to fumes and/or airborne particles and risk of potential shock

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

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