Clinical Systems Trainer II, UHealth IT
University of Miami

Miami, Florida

Posted in Education and Training

This job has expired.

Job Info

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The University of Miami Health System, "UHealth", has an exciting opportunity for a Clinical Systems Trainer 2. The Clinical Systems Trainer 2 trains and supports the institution's clinical systems, specifically the systems required for patient care. The incumbent maintains a solid understanding of the overall integration of business applications and provides training and support to staff members. An employee in this position participates in pre-production simulations, workflow integration, testing, and validation of system functionality. Additionally, the clinical systems trainer oversees training activities to reinforce appropriate system usage in the delivery of robust patient-centered care.

  • Provides end user training on the various clinical system applications. Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines. Prepares all materials and supplies needed for classes prior to training.
  • Creates curriculum design, training manuals, classroom exercises, competency assessment and testing, and on-line computer-based learning modules in support of employee roles and job functions. Evaluates training materials prepared by other instructors, such as outlines, lesson plans, and handouts.
  • Assists in the revision of existing materials as necessary to reflect the needs of the audience and makes application enhancements and system upgrades.
  • Identifies and communicates workflow inconsistencies in the MST environment to analyst and lead trainer. Collaborate with lead trainer to maintain MST environment in sync with Production environment.
  • Provides post-production support for end users, including reinforcement work sessions, departmental rounding, and on-the-job refresher in-services.
  • Participates in application testing, simulations, and go-live activities, including production support of new projects or production enhancements.
  • Participates in on-site support after system implementation, application enhancements, and system upgrades.
  • Reviews operational policies and procedures to assess the need for user training.
  • Develops system workflows to integrate system functionality with operational procedures.
  • Participates in business and clinical operations meetings to assess user feedback, gather future requirements for modifications, and provide status on competency, adoptions, and utilization rates.
  • Facilitate super user and refresher training to the end user population within identified department areas.
  • Assists with communication to assigned groups regarding new features functionality, new workflows, training, system availability, and downtime.
  • Assesses the learning needs of clinical and administrative staff to prepare them for using the systems required for patient care.
  • Monitors assigned incident reports, makes referrals, and directs issues appropriately. Coordinates with application analysts to resolve issue tickets and communicates resolution to end users.
  • Collaborates in the development of the Credentialed Trainer program.
  • Achieves and maintains Epic proficiency/certified status in assigned Epic application module(s).
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

  • Bachelor's degree in relevant field required. Will accept experience in lieu of education.
  • Epic certification in at least one application preferred.
  • Credentialed in a designated Epic application is required.
  • Minimum 3 years of relevant experience
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  • Ability to communicate effectively with director, team members and internal/external users.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evenings, nights, and weekends as necessary.
  • Commitment to the University's core values.
  • Ability to work independently and/or in a collaborative environment.
  • Proficiency in computer software (i.e. Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.


The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:

Pay Grade:

This job has expired.

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