Clinical Services Registered Technician-2
Humana

Springdale, Ohio

Posted in Insurance
10 days ago


Job Info


Description

The Consultative Pharmacy Technician 1 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Consultative Pharmacy Technician1 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

  • Less than 2 years of technical Mail Order Pharmacy or Manufacturing experience
  • Must have an active Pharmacy Technician or Tech in Training license
  • Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
  • Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
  • Excellent communication skills
  • Experience using multiple computer applications simultaneously and strong data entry skills
  • A positive, proactive attitude with a passion for customer service
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications

  • High School Diploma or GED
  • Bilingual in Spanish
Additional Information

Scheduled Weekly Hours

40



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