Clinic Services Specialist - UI Heart and Vascular Center
University of Iowa

Iowa City, Iowa

Posted in Call Centre and Customer Service

Job Info

Description - External

The UI Heart and Vascular Center (HVC) is seeking a full-time (100%) Clinical Services Specialist to provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of health care services for all outpatient cardiovascular sub-specialties offered at University of Iowa Hospitals and Clinics, Iowa River Landing, and all outreach locations.

Heart and Vascular Center specialty services includes General Cardiology, Cath/EP, Non-Invasive Imaging, Cardiac Rehab, Heart Failure, Heart Transplant, Lung Transplant, Pulmonary Hypertension, VAD, Vascular Surgery, and Cardiothoracic Surgery.

Position Responsibilities:

  • Schedule outpatient cardiovascular patient appointments and visits at University of Iowa Hospitals and Clinics, Iowa River Landing, and all outreach locations using the electronic medical record (EMR).
  • Provide high level of customer service to all internal and external customers including patients, visitors, and clinical care team(s). Address patient concerns, provide service recovery, and escalate issues as needed.
  • Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
  • Coordinate appointments with patients and other departments. Negotiate schedule changes with providers and communicates changes with staff/supervisors.
  • Provide education to patients regarding billing process and financial responsibilities.
  • Obtain and verify prior authorizations prior to scheduling procedures.
  • Assist with EPIC inbasket and prior authorization denial work queue.
  • Coordinate provider schedules and clinical templates (master schedules, daily templates, and clinic closures). Make recommendations for improvement related to patient access and clinical operations.
  • Notify UI Patient Appointment Center (UIPAC) and supervisor of scheduling issues in a timely and effective manner.
  • Provide back-up scheduling and coordination of appointments in the procedural units (adult cardiac catheterization, electrophysiology, vascular, and minor procedure labs).
  • Anticipate medical record needs by proactively reviewing future clinic appointments to ensure all necessary records have been received.
  • Regularly attend staff meetings.
  • May rotate and/or provide check-in/out coverage at main campus outpatient, Iowa River Landing, and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areas.
  • May provide training and functional and/or administrative supervision for students/temporary staff.
  • May analyze, monitor, and report financial data, information, and reports.
  • May enter external lab results and upload external images into the electronic medical record.
  • May prepare patient education materials and mail patient correspondence.
  • Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services "Standards of Excellence." Upholds HVC and UIPAC best practices.
  • Accountable for meeting metrics/targets as pre-determined by the HVC and UIPAC.
  • Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.
  • Perform other duties as assigned.
University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Qualifications - External

Education Requirement:
  • Bachelor's Degree or an equivalent combination of education and experience is required
Experience Requirement:
  • 6 months to 1-year clinical operations experience is required.
  • Exceptional communication (verbal and written) and interpersonal skills
  • Ability to deliver continuous service excellence. Effectively and positively navigate customer (internal and external) concerns
  • Demonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels
  • Must be proficient in computer spreadsheet and database applications
Desired Qualifications:
  • Experience with hospital operations and/or Ambulatory clinic operations.
  • Experience scheduling in an outpatient clinic setting
  • Experience utilizing Epic
Application Process: In order to be considered applicants must upload a resume and cover letter clearly stating how requirements are met. Up to 5 professional references will be requested at a later step in the recruitment process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. For questions, contact

Additional Information
  • Classification Title: Clinic Services Specialist
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Pay Level: 3A
Contact Information
  • Organization: Healthcare
  • Contact Name: UI Heart and Vascular Center HR
  • Contact Email:

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