Clinic Manager - Neurosurgery
University of Iowa

Iowa City, Iowa

Posted in Call Centre and Customer Service

This job has expired.

Job Info

The University of Iowa Hospitals & Clinics Department of Neurosurgery is seeking a Clinic Manager to contribute to the oversight and delivery of health care services through leadership and management of clinical services and operations. Lead and manage functions to assure that health services, medical care, medical/health professions education, and research programs are delivered effectively and efficiently. Efforts are focused on organizing, managing, evaluating, and improving health care operations in the Department of Neurosurgery, including supporting education and research activities that occur within the clinical areas. Responsible for the administrative interface and coordination of clinical operations with Hospital Administration and the Carver College of Medicine Clinical Departments.

Position Responsibilities

Financial Management
• Develop budget priorities that are responsive to clinic needs and align with departmental and institutional strategies and priorities. Actively engage with clinic governance in collaboration with hospital and department leaders.
• Provide financial projections and operational recommendations to meet or exceed budget targets.
• Collaboratively develop a staffing plan and monitor staffing costs, manage inventory levels, track supply usage, and develop cost containment strategies.
• Identify creative solutions for staff scheduling and staff flexibility.
• Manage financial and productivity data; review, analyze, and evaluate clinic and nursing performance relative to targets. Investigate gaps in meeting targets and propose adjustments or solutions.
• Ensure that fiscal goals are clearly understood by staff and that objectives are met.
• Actively monitor budgets in collaboration with department leadership and evaluate performance relative to targets. Investigate and resolve discrepancies.
• Participate in developing hospital budgets with hospital and department leadership.
• Assess needs for capital and minor equipment, furniture replacement, and personnel resources. Submit proposals to departmental and hospital leadership with appropriate justification. Meet budgetary targets.
• Ensure maintenance and adherence to regulatory standards set by state, federal, UIHC, and University policies and procedures.
• Understand and practice "Lean" standards for clinical operations. Identify opportunities for clinical operations improvement.
• Motivate staff to high performance by exercising strong stewardship of university resources.

Patient Care/Service Delivery
• Identify needs, trends, and forecasts to provide patient care
• Identify trends and determine QA priorities
• Recommend QA and patient/customer satisfaction strategies
• Develop and monitor plans to enhance patient satisfaction
• Work in collaboration with hospital and department leaders, including medical directors, to implement best practices and new models of care/service.
• In collaboration with hospital and department leadership, ensure that clinical operations are reviewed regularly and in compliance with UIHC, The Joint Commission, and other regulatory agencies.
• Oversee and ensure compliance of safety regulations.
• Work collaboratively with the review of outpatient health care delivery. Identify systematic problems with clinical operations and recommend solutions.
• Investigate patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.
• Model and promote the Service Excellence model for patient care and staff satisfaction.

Planning and Goal Management
• Interpret, communicate, implement, and monitor goals and objectives articulated in the institutional, departmental and/or divisional strategic plan.
• Develop action plans and provide progress reports to hospital and department leadership for clinical areas that meet strategic goals.
• Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies.
• Function innovatively to anticipate and solve problems creatively.
• Prepare and/or assist with developing plans to ensure excellent patient experience scores.
• Incorporate feedback in planning and providing services.

Human Resource Management
• Responsible for the recruitment in collaboration with clinic governance, hospital and department leadership and training of personnel to maintain an appropriate skill mix and number of staff.
• Responsible for the recruitment and training of personnel to maintain an appropriate skill mix and number of staff
• Hire, develop, and manage the performance of employees
• In collaboration with hospital HR representative(s), ensure a consistent approach to HR management.
• Provide feedback to the service unit leadership, detect performance problems and provide recommendations regarding corrective action as necessary
• Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
• Prepare and/or assist with developing resource allocations and staffing models.
• In collaboration with human resources, finance, hospital administration, and department leadership, use analytical tools related to workforce utilization and productivity and other operational metrics relevant to workforce management.
• Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency.
• Maintain a diverse and inclusive work environment for all staff members
• Working closely and collaboratively with Human Resources, complete performance evaluations, propose salary increases and career development plans
• Schedule and direct work activities of assigned clinic staff

Communication & Collaboration
• Advocate for needs of the clinic with healthcare leadership.
• Collaborate with the clinic governance and management leaders regarding program development, process improvements and budgets.
• Facilitate multidisciplinary participation to identify and implement process improvements.
• Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner.
• Provide administrative interface and actively collaborate with hospital and department administration
• Represent the clinic in meetings or on committees within UIHC.
• Build and sustain relationships; resolve conflicts; negotiate effectively; and develop collaborative working relationships.
• Work to ensure that all employees are respected and treated consistent with University policies in regard to equal employment opportunity and diversity.

Education Programs and Research Administration
• Provide clinical education to develop staff competency.
• When relevant, oversee clinical education activities and agreements with other educational institutions.
• Collaborate with research staff to ensure clinical and research needs are met.
• Ensure adherence to regulatory standards (i.e., The Joint Commission, OSHA, etc.)
• Educate and mentor staff in the management of patient care issues.
• Invest in own continuous learning and skill enhancement.
• Actively participate in benchmarking with similar practice sites, seeking and infusing best practices.

Education Requirements

Master's degree in Nursing, Hospital and Health Administration, or Business Administration or equivalent combination of education and experience.

Experience Requirements

• At least three (3) years of comprehensive progressive healthcare leadership/administrative experience
• Expertise in financial management, data analysis, practice management, and human resources
• Experience with budget management (e.g., regular use of institutional financial reports to meet monthly and annual targets)
• Demonstrated ability to lead change
• Excellent written and verbal communication skills
• Strong interpersonal skills and high emotional intelligence
• Demonstrated job-related experience with and/or commitment to diversity in the work/academic environment

Desired Qualifications

• Previous clinic and/or procedure suite management experience
• Previous experience in an academic medical center
• Previous experience in the administration and management of clinical settings
• Demonstrated results in improving patient satisfaction levels
• Demonstrated results in improving clinical operations
• Experience managing in a matrix reporting and unionized environment

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact

Additional Information

  • Classification Title: HC Svcs Mgr/Asst Dept Dir
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Pay Level: 6A
Contact Information
  • Organization: Healthcare
  • Contact Name: Kiley Skay
  • Contact Email:

This job has expired.

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