Client Services Specialist
The University of Chicago

Job Info

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Department

Press Client Services

About the Department

The University of Chicago Press Distribution Center (CDC) provides publishing and distribution services for print and digital books for the University of Chicago Press and 150 other scholarly and university press publishers. Services include: •Customer Service/Order Entry •Order Fulfillment •Shipping and Receiving •Returns Processing •Inventory Control •Business Accounting Services •Rights and Royalties •IT Services •BiblioVault - Digital Asset Management and File Delivery •Digital Printing

Job Summary

The University of Chicago Press Distribution Center seeks an experienced and accomplished individual to help service publisher inquiries, issues and problems associated with 150+ global client publishers. The Client Services Specialist will work under the direction of the Client Services Manager and as part of a team that reports to the Director of Client Services and Business Operations.

Responsibilities

• In constant contact with over 150+ global publisher clients of the University of Chicago Press Distribution Center to help answer publisher client questions, determine their needs, and resolve their issues and problems.
• Develops initiatives to proactively inform and educate publishers and develop improvements in response to publisher feedback.
• Works independently to respond to client requests on a timely basis, coordinates with external and internal stakeholders, as appropriate.
• Advises, educates, and assists clients with relevant services and processes.
• Builds and maintains relationships, along with other members of team.
• Handles special projects as assigned.
• Articulates the strengths and limitations of assigned products/services and competitor products.
• Reviews contract terms with manager.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through ---
Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.

Experience:

• One to two years of experience in book publishing, client services, or similar field.

Technical Skills or Knowledge:

• Office Suite, especially Excel.
• Knowledge of publishing systems or ability to learn.

Preferred Competencies

• Superior verbal and written communication skills.
• Creativity and problem-solving skills.
• Interpersonal skills.
• Customer and client service skills.
• Attention to detail.
• Organizational skills.
• Respond quickly and appropriately to emails and queries.
• Maintain confidentiality.
• Work as part of a team.
• Work independently with a high degree of initiative.
• Assist on multiple projects simultaneously, set priorities, and meet deadlines.
• Manage stressful situations.
• Knowledge of database, word processing, and spreadsheet software.
• Represent organization positively to internal and external clients.

Working Conditions

• This position is eligible for remote work.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Customer Service & Sales

Role Impact

Individual Contributor

FLSA Status

Non-Exempt

Pay Frequency

Biweekly

Scheduled Weekly Hours

40

Benefits Eligible

Yes

Requires Compliance with University Covid-19 Vaccination Requirement

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

This job has expired.