Client Services Advisor
Kenton County Airport Board

Job Info

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Responsibilities

• Provide exceptional customer service to all internal and external clients.
• Maintain positive working relationships with colleagues.
• Develop and maintain relationships with all clients, both new and existing.
• Answer incoming calls and emails in an engaging and professional manner.
• Arrange private travel for all retail clients in the Wheels Up Private Jet scheduling system.
• Arrange passenger logistics including catering and ground transportation.
• Communicate service disruptions to our clients in a concise, accurate, and empathetic manner.
• Develop and maintain passenger and company profiles for all retail clients.
• Know and explain the terms and conditions of Wheels Up Private Jet contracts as necessary.
• Maintain current knowledge of company aircraft fleet and product offerings.
• Maintain current knowledge of aircraft and airport performance capabilities.
• Continually follow and improve departmental processes and procedures.
• Provide backup coverage for other Wheels Up Private Jet departments as requested by the Director of Client Services or higher authority.
• Perform other duties and/or special projects as assigned by the Manager of Client Services or higher authority.
• Maintain a high level of attention to detail.
• Comply with quality assurance expectations and standards.
• Ability to guide a phone conversation.
• Maintain confidentiality of proprietary information

Qualifications

• High School diploma or GED required
• Excellent written and verbal communication skills
• Critical thinking and problem-solving skills
• Ability to establish and maintain long-lasting internal and external working relationships
• Ability to prioritize and efficiently complete tasks in a fast-paced environment
• Familiarity with, or the ability to become proficient with a booking system
• Demonstrate a high level of self-motivation and willingness to continually learn
• Ability to work in a team/office setting
• Strong computer skills and the ability to toggle between systems
• Ability to work a flexible schedule, which will include nights, weekends, and holidays
• Customer service experience

This job has expired.