Clerical Assistant - Front Desk Registration - Chelsea, PART TIME
Saint Joseph Mercy Health System

Job Info

Employment Type:
Part time
Shift:
Day Shift

Description:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Checks patients in for a variety of appointment types following proper guidelines. Scans insurance/photo ID and updates annual acknowledgement form.

Maintains proper patient demographics in the EPR/EPM. Maintains proper information on insurance par lists.

Knowledge of when an insurance authorization is required and where to obtain it. Ability to schedule/reschedule appointments; gathering the proper information to complete.

Compliant with HIPAA regulations at all times.

Collects patient co-pay & balances, posting correctly to patients account; ability to explain to patients if necessary.

Ability to perform daily batch and maintain cash box.

Checks patients out as required.

Ensures that future needs are meet (appointments, procedures, labs, etc.). Balances financial collections on a daily basis.

Dispatches issues to the Triage Team for walk-in matters.

Answers and processes telephone calls using a multi-line phone system. Processes physician consult and referral calls for providers.

Responsible for processing/distributing incoming faxes to the appropriate department.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Saint Joseph Mercy Health System.

May be required to travel to other SJMHS sites within SE Michigan.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

High School diploma, GED, or equivalent combination of experience and education.

1 to 2 years experience in physician office setting performing comparable duties.

Knowledge of third party payers and managed care guidelines.

Experience using computerized patient management system, online third party payor systems, and business equipment preferred.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.