CBCC Lab Registration Service Rep
Loyola

Job Info

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Employment Type:
Full timeShift:

Description:

• 
  Job Description
  
  Position Responsibilities: SCHEDULING Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments. a.) Schedules patient appointments in conjunction with orders, urgency of care and patient convenience, involving multiple sites when appropriate. Ensures that patient is offered services at location and time that is most convenient, while maintaining physician protocol. b.) Offers wait list to patients that are scheduled over 14 days. c.) Ensures that new patient appointment information is obtained at time of scheduling appointment. If missing, follows up with patient prior to visit to secure data. d.) Cancels clinic patient appointments as necessary. Responsible that all patients are notified and rescheduled in a timely manner. e.) Documents no-shows and cancellations in scheduling software system. f.) Monitors physicians' schedules daily for optimal physician schedule and patient satisfaction. Contacts patients on wait list and offers earlier appointment when appropriate.
  
  TELEPHONE UTILIZATION Efficiently and effectively manage a high volume of telephone calls to the service area. a.) Answers calls using telephone customer service skills and maintains 95% for customer telephone skills. b.) Handles emergency calls and alerts appropriate personnel, i.e., Dr. Cart, Mr. Red, Mr. Blue. c.) Follows complex telephone protocols for screening to appropriate specialty areas for acute/new patients. d.) Initiates procedures to assure phone systems are activated and deactivated correctly.
  
  FRONT OFFICE Demonstrates ownership of front office and interacts with patients and family members in a professional and welcoming manner according to established guidelines and procedures. a.) Utilizes protocol established for greeting patients at check in and servicing patients during the check out procedure. b.) Monitors wait time of patient. Keeps abreast of schedule delays and when necessary, informs patient of anticipated timeframe for service. c.) Adheres to Loyola's code of ethics and corporate compliance program related to patient privacy and safety concerns. d.) Monitors patient waiting area and actively assume responsibility to ensure a clean and organized environment is maintained. Takes initiative to refer environmental improvements to the appropriate departments (PPG, outside services, etc.)
  
  
• Additional Job Description
  Additional Job Description
  
  GENERAL CLINIC PROCEDURES Ensures efficient day-to-day operations. a.) Precepts, coaches and mentors new employees. b.) Processes files and documents related to patient care and appointments, including faxes and/or medical records from outside institutions. c.) Maintains logs, departmental statistical data, and schedules as required. d.) Proactively addresses and resolves issues using appropriate resources. e.) Complies with physician protocols established in the clinics. f.) Coordinates physician surgery schedules as required by their service area.
  
  INSURANCE VERIFICATION Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment. a.) Responsible for maintaining knowledge of insurance status and benefits. Continuously updates knowledge by attending educational forums and reading appropriate written communications. b.) Collects appropriate co-pay, or co-insurance for visit. c.) Informs patient of self pay status and follow policy protocol. d.) Maintains registration requirements for overall and plan code accuracy.
  
  SCHEDULES PATIENT TESTING Schedules through EPIC patient testing and therapy prescribed by physician to ensure that comprehensive patient care is delivered. a.) Ensures that tests are scheduled appropriately with orders, urgency of care, in appropriate location and time most convenient for the patient. b.) Provides general testing information instructions to patient as appropriate (i.e., no eating/drinking for 24 hours, time frame of test, need for driver, etc.) c.) Notifies nursing personnel of procedures requiring prep instructions.
  
  

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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