Cashier Attendant
Kenton County Airport Board

Job Info

Job Summary:
The Cashier Attendant is responsible for creating and maintaining a pleasant, friendly, and professional environment by acknowledging, greeting, and welcoming customers to the location; offering safe and efficient vehicle guidance, and active control of all parking spaces and directions in accordance with company performance standards. It is the responsibility of the Cashier Attendant to perform excellent customer service and communication skills as the face of the CVG Airport Valet.

Qualified candidates will be self-motivated and extremely detail oriented with excellent verbal and written communication skills.

Responsibilities:

Greet arriving guests, provides courteous, efficient, and enthusiastic service for guest requesting valet parking.
Verify the "bank" of cash provided for change and necessary supplies at the start of each shift.
Issue tickets to customers recording the required information on each ticket.
Collect payment either through cash, credit card or validation always securing cash according to the company's standard operating procedures.
Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
Provide the correct change for cash transactions and issue a receipt for all fee transactions.
Accurately complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers.
Inspect vehicles for overall condition and note any dents, missing parts, or distinguishing features.
Check and notify guests of pre-existing damage to their vehicles.
Record guest names, vehicle information and secure the guest's keys for parking.
Accommodate guests requiring special assistance and aid.
Identify vehicle designated parking location and provide guest with vehicle claim check.
Report issues and/or potential problems which may have an impact on the security of guest vehicles and avoid traffic congestion and delays at entrances.
Assist guests with all luggage.
Respond to emergency situations when required.
Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
Respond effectively to guest inquiries, providing excellent guest service.
Resolve guest complaints within scope of authority; otherwise refer the matter to management. Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Always keep valet and cashier booth area neat and tidy.
Quote prices for parking services for which money is received upon customer receipt.
Required Knowledge, Skills, and Abilities:

Customer focused, action oriented, and committed to excellence.
Ability to function in a team setting and to work well on your own.
Strong sense of personal motivation and responsibility.
Excellent time management, communication, and customer service skills.
Excellent guest service and hospitality skills.
Strong problem solving and listening skills.
Ability to pass an airport security clearance, with no arrest record within the last 10 years. Must be able to obtain an acceptable Criminal History Report/Drug Test Result.
Education and Experience:

Minimum 1 year in hospitality industry, including experience in guest and/or customer service (parking industry a plus).

Physical Demands:

Ability to work in the elements - heat, wind, snow, rain, etc.
Ability to stand and walk for extended periods of time.
Ability to bend, stoop, squat and lift frequently throughout a shift.
Able to move luggage in and out of customer vehicles