Case Aide
Compass Connections

San Antonio, Texas

Posted in Not for Profit and Charities

Job Info

It's a great feeling to work for a company that does so much good for others around the world!

Academic Req: Required - High school diploma, or equivalent; Preferred - 2-year associate degree from accredited program/institution, or two or more years of college-level course work in a related field.

Certifications: First aid, CPR, Emergency behavior intervention.

Work experience: Required - 1 plus year related experience and/or training; Preferred - 2 plus years related experience and/or training Full-Time Critical Action Items & Measurable Deliverables:

1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.

2. Enter information in Salesforce, and UC Portal as required by agency policy and procedures.

3. Review Salesforce and UC Portal for compliance with federal guidelines, as well as state minimum standards.

4. Document information related to delays in the reunification process.

5. Review and sign children's records in accordance with agency policy and procedures and applicable licensing and contract standards.

6. Participate in scheduled meetings and team decisions and operations.

7. Participate in workshops, seminars, education programs and activities that promote professional growth and development.

8. Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.

9. Work evenings, weekends and holidays as needed or requested by position supervisor.

10. Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.

11. Maintain confidentiality in all areas of child and program operations.

12. Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.

Other Responsibilities:

1. Complete calls with families and/or sponsors as assigned to gather information used for reunification.

2. Develop safety and service-related resources prior to the discharge of the service population.

3. Review UC Portal for compliance with upload requirements and ensure the input of updates as needed for safe and timely discharge.

4. Provide the National Call Center referrals for service gaps identified during 30-day calls.

5. Support assigned case management, clinical, and medical team.

6. Meet all deadlines by program supervisor and federal partners.

7. Foster Care Programs - Support, encourage, and recruit foster parents.


1. Pass a pre-employment drug screen and random drug screens throughout employment.

2. Provide proof of work eligibility status upon request.

3. Pass a pre-employment and biennial criminal background checks.

4. Demonstrate the ability to:

a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics.

b. Work collaboratively with other staff members, service providers and professionals

c. Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.

d. Work in a fast-paced environment and maintain emotional control and professional composure at all times.

e. Maintain computer literacy required to meet the responsibilities of the position.

f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team

5. Demonstrate a working knowledge of all Compass Connections policies and procedures.

• Here at Compass Connections, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!

• Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

• Compass Connections is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Compass Connections, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Click here to view the "EEO is the law" poster


#LI-Entry Level


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