Trains, motivates, and leads retail associates in all responsibilities of the division.
Works with and leads of a small team of associates responsible for the Retail service of the resort and contributing to the positive experience of hundreds of guests daily.
Assists in the coordination and placement of retail staff; oversees operation of front-line retail staff and ensures excellent service is provided while maintaining productivity.
Monitors retail sales through routine audits and takes appropriate action when necessary; ensures guest service is maintained in an efficient and timely manner; assists in coordination and execution of food expeditors.
Assists in ordering product/stock.
Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all associates.
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality standards.
Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations.
Other duties as assigned.