$900 hiring bonus- details will be discussed upon interview!
C3/SOC Customer Service Alarm Agent- Nights
This is a Non-Exempt position starting at $17.85 an hour
*Please note favorable results on a pre-employment drug screening and background check are required*
At Interface, we are passionate about connecting and protecting what matters most to businesses their people, their assets, and their brand. So, come and join our winning team and maximize your potential and achieve your professional development goals.
Increasing Safety! Deterring Theft! Ensuring Protection!
When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes" to these questions, then this is the ideal job for you!
The C3/SOC Customer Service Alarm Agents process incoming signals in adherence to policy and follow designated procedures. Alarm Monitoring Agents will respond and communicate with Interface's customers in a positive and pleasant manner.
Training is provided!
C3/SOC Customer Service Alarm Agent-Nights:
Job Requirements C3/SOC CUSTOMER SERVICE ALARM AGENT QUALIFICATIONS:EDUCATION and/or EXPERIENCE
- Process incoming alarm signals, for example- burglary or fire alarms
- Dispatch proper authorities and notify responsible parties
- Run and complete shift reports
- Communicate with previous shift and handle what needs to be done
- Answer phones
- Follow up with customers on problems
- Control nuisance and/or faulty equipment by issuing service tickets
- Log all shift activity
- Train new employees
- Other duties as assigned by Management
- Work night shift 5:00 PM CST- 01:30 AM CST or 6:00 PM- 6:00AM
SKILLS and ABILITIES
- High School Diploma or GED equivalent
- Previous Customer Service Experience a plus!
- Excellent written and verbal communication skills
- Ability to work with customers over the phone in all manner of conditions
- Customer service skills
- Ability to work some holidays
- Ability to work without direct supervision
- Computer skills
Founded in 1995, Interface helps consumer-facing, multi-location enterprises accelerate digital transformation by delivering next-generation business security, networking, and business intelligence services. By employing the brightest minds in the industry, Interface delivers innovative solutions built using cutting-edge technologies with a focus on superior customer experience. Many of the nation's leading consumer brands across retail, restaurants, financial services, and hospitality industries rely on Interface to thrive and grow.
Interface Security Systems is committed to building a better future by delivering relentless support to our customers, caring for our employees, and giving back to our communities. If you are on a quest to find a meaningful career, Interface is the place where you can make an impact and see how teamwork and our culture of excellence can create great outcomes. Apply today, see what's possible.Equal Employment Opportunity Policy
Interface Security Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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