BrightDrop - Human Centered Insights, Manager
General Motors

Job Info

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About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

Responsibilities include the following:

• Designing, executing, and delivering insight studies, including in-field observation, to uncover customer needs and "jobs to be done" that will guide product solutions
  
• Representing the voice of the customer in all workstreams
  
• Driving empathy-first approaches during the ideation and idea refinement stages of our product development, by creating close working partnerships with designers and engineers
  
• Conducting regular consumer & trend immersions and leading the development of research briefs, working with research partners to create inventive and inspiring experiences so that the learnings are intuitively embraced and actively inform product workstreams
  
• Generating and then distilling multiple, complex data sets and field observations into key insights, in support of leadership meetings
  
• Partnering closely with product management, engineering, strategy and finance to drive RWOW as central to the development of future BrightDrop product solutions
  
• Taking frequent initiative in discovering and curating consumer and category trends and their strategic implications
  
• Building strong, two-way relationships with BrightDrop product managers, ensuring a collaborative approach to foundational insights, innovation, analytics, and data tracking
  
• Acting as an internal champion of the Human Centered Insights team to ensure our capabilities are being fully leveraged and iteratively improved
  
• Providing key insights and execution guardrails for new initiatives
  
• Travel as required in support of the above; we anticipate a minimum of 15% travel
  

Skills & Qualifications:

• Prior experience in a start-up environment or demonstrated comfort with ambiguity
  
• Culturally curious & passionate about behavioral sciences - must have a global mindset, ravenous appetite for trends, culture and human behavior
  
• Creative problem solver with a highly organized approach to managing complexity - an out-of-the-box thinker, able to think creatively & holistically, must be comfortable with high levels of complexity and open-ended questions
  
• Storytelling - a clear communicator, who can deliver findings in an engaging, fresh and impactful manner, cutting through complexity to tell a simple, compelling narrative
  
• Analytical horsepower - able to cut to the core of issues efficiently, merge multiple data sources and develop multiple solutions to complex business problems
  
• Reliable multi-tasking - strong organizational skills, able to manage multiple projects simultaneously & ability to adapt to change
  
• Strong initiative and results orientation, with a positive and pragmatic attitude to adversity
  
• This position is limited to persons with indefinite right to work in the United States
  

Education & Experience:

• Bachelor's degree required; Master's degree preferred
  
• Minimum 5 years in insights, planning, client-side innovation roles and/or marketing & innovation consultant roles
  
• Experience in custom consumer research with balance of qualitative and quantitative
  
• 3+ years experience in design research & design thinking, qualitative exploration of JTBD/use case development, and product concept writing
  
• 1-2 years of experience managing a team of at least 3 employees as your direct reports
  
• Excellent coaching skills, the ability to inspire teams, and deep empathy for team members and ultimate product users
  

• Prior knowledge of 3PL industry and/or eCommerce preferred
  
• 3+ years of experience of co-facilitating & designing creative thinking workshops preferred
  
• Experience working closely with designers, product managers and engineers preferred
  

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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