AV/VC Support Specialist

Job Info

Job Summary – AV/VC Support Specialist

  • This position will provide array of customer services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing systems. A primary focus of this role will be facilitating Cisco endpoint support and as well as live event support.

Essential Duties and Responsibilities
  • Perform routine testing and problem diagnosis of fully integrated systems comprising of but not limited to video & audio conferencing, video switch, digital video transport, projectors, microphones & arrays, speakers, amplifiers & LCD/Plasma Displays, etc…
  • Coordinate technical, architectural, and construction requirements with Project Managers, Project Engineers and Onsite Management
  • Prepare and stage systems for Quality Control testing as applicable
  • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
  • Troubleshoot AV/VC problems last minute as required as well as non-critical situations
  • Assist with company meetings/functions that require use of existing AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
  • Interact with client Customer Help Desk ticketing system to respond to end user requests
  • Conceptualize the setup/breakdown of live events, facilitate and run live event per the customers needs
  • Daily system testing to ensure equipment and room functionality
  • Responsible for escalating all “next level” break fix issues to their manager for resolution
  • Perform remote testing for local and regional offices
  • Ensure all AVS spaces are presentable for use
  • Other duties assigned as needed

Skills and Abilities
  • Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex video conferencing systems and backend IT/networking infrastructure
  • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
  • Ability to test equipment and perform advance level troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Ability to work and collaborate in team environment
  • Knowledge of signal flow for audio, video and control
  • Ability to balance multiple tasks with changing priorities
  • Strong organizational skills and excellent attention to detail
  • Excellent communication and interpersonal skills, both verbal and written
  • Demonstrated customer service focus and client communication skills
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience
  • Cisco CCT, CCENT, CCNA, certifications preferred
  • ITIL certifications preferred
  • AVIXA/InfoComm CTS preferred
  • Demonstrated working knowledge of IT/Networking theory, topology, and best practices
  • Videoconferencing experience including configuration, operation, call set-up and equipment management
  • Knowledge of live event best practices and experience with live-audio/video equipment
  • Demonstrated working knowledge of AV practices and procedures
  • Demonstrated AV Control experience including Crestron, Extron, and/or AMX
  • Experience and knowledge of web conferencing tools such as WebEx and Cisco meeting place a plus
  • Minimum high school diploma or equivalent

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

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